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          Payment Options                                                 Layaways                     
    Secured Shopping Cart                                                          Legal                                                
              Pre-Orders                                                                      Special Orders
Shipping Inside Continental  U.S.                               Temporarily Out of Stock                 Shipping Outside Continental U.S.                                 Privacy
Return Policy   

Legal  Information
      
All material in this Web Site is protected by U.S. Federal and International Copyright law. It may not be reprinted in any form (including photos) or hosted on any Web Site without explicit permission from DollandGift.COM
 Doll and Gift Gallery is not responsible for typographical errors.  Prices are subject to change without notice and all items are subject to availability.

Privacy Information

This is the web site of Doll and Gift Gallery of Rogers, Arkansas.  The information we collect will be used to notify customers about updates to our web site and periodic specials. We do not share the information with other organizations for any purpose.

If at any time you no longer wish to receive such e-mails from us, please let us know. We will be sure your name is removed from our list for such purposes. Please provide us with your exact name and address.

If you supply us with your telephone number, you may receive telephone
contact from us regarding orders or your on-line account. Your phone number will not be used for solicitations.


RETURN POLICY-Internet Orders

All merchandise weighing over 2# is shipped via UPS Ground Insured  unless otherwise requested. If an item is lost or broken in transit please contact us at (479) 631-4120 so we can file a claim immediately. We do inspect ALL merchandise upon receipt from our vendors and again prior to shipping. We strive for customer satisfaction. There is a 15% restocking fee plus the price we paid to ship your item on return of items that are not defective. If you want to exchange it for another item of equal value or greater value a shipping fee will be charged for reshipping. Mdse. must be received in same condition with all paperwork and Mint in Box as shipped from Doll & Gift Gallery and must be returned insured within 5 days from receipt of shipment. FINAL CLEARANCE
ITEMS ARE NON-RETURNABLE!! Late returns carry and extra 5% restocking fee.


Return Policy--In Store

Store credit or exchange only.


Payment Options Information

We accept Visa, MasterCard, and Discover credit cards, Paypal, personal checks, cashier's checks or money orders.  We will notify you by email or phone if your credit card does not go through properly.  All payments must be in US dollars.  To perform a currency conversion, please click here.  To return to our web site simply close the window for the currency converter.  If your billing address is in Arkansas, you must pay 9% sales tax.  

When paying with your credit card, we will immediately charge your credit card and prepare it for shipment. In the event an item is not in stock, we will notify you by email as to the status of the item before processing the credit card and shipping the other items.

In the event you decide to cancel your credit card order that has already been processed you will be charged a 10% processing fee which will be deducted from your refund to your credit card.

There will be a $20 service fee on personal checks that do not have sufficient funds available at the time they are processed by the bank.  

Layaway Information

We do have a layaway plan at Doll and Gift Gallery.  We must strictly enforce this policy or we will not be able to offer a "layaway" program for our customers convenience ( No layaway on One Day Production Lee Middleton
dolls or sale priced dolls.).  


IMPORTANT NOTICE REGARDING OUR "LAYAWAY" PROGRAM:  
We will hold merchandise in "layaway" for a maximum period of 2 months. Generally it is 1/3 at time of layaway and 1/3 in 30 days and balance in 60 days.  Layaways made for purchases over $100 only. If the payment terms stated by the customer have not been met, and no other arrangements have been made by the customer, all money paid in and all merchandise held in "layaway" will be forfeited by the customer to Doll and Gift Gallery.  
ADDED 5/5/2005
Once a Layaway has been made NO CHANGES can be made. It creates
a major problem in inventory control and billing. NO EXCEPTIONS!!

Layaway Instructions when using a Credit Card:
To place an order in "layaway" using your credit card, you will need to complete you order through our online ordering process as you normally would with one exception: 

In the display box labeled "Comments" you must indicate the following information:
              a) state that you would like to place this order in "Layaway" 
              b) state the number of monthly payments you are requesting  
                   for this "Layaway" (maximum is 2 months)
              c) state the amount of each payment and dates of the payments
                  and we will then charge your credit card on those dates. 
                  Your order will be shipped when full payment has been
                  received. 

Layaway Instructions when Mailing in payments:               
If you prefer to mail in your payments, you may do so, but we will not put your merchandise in "layaway" until the first payment is received.  Please be advised that on some of the limited edition merchandise that we offer, it may sell out before we receive your first payment.  To place an order in "layaway" by mailing in your payments, you will need to complete you order through our online ordering process as you normally would with one exception: 

In the display box labeled "Comments" you must indicate the following information:
              a) state that you would like to place this order in "Layaway" 
              b) state the number of monthly payments you are requesting  
                   for this "Layaway" (maximum is 2 months)
              c) state the dates and amounts of each payment you will be
                   mailing within the 2 month layaway period.
              d) after printing out your order form, please send us a quick
                   email to let us know when you mailed your layaway  
                   order form and first payment.  

By notifying us by email that you are mailing us your order form and payment for our layaway program we can be on the lookout for it to arrive in the mail.  Then, if for any reason we do not receive your order form and payment, we will be able to notify you, otherwise we will have no knowledge of your order.   Your order will be shipped when full payment has been received.  Also, we do recommend that your last payment be made by money order or cashier's check rather than a personal check so that you do not have to wait until the last check clears the bank before we can ship your order. 

                      Mail to:  Doll and Gift Gallery
                                    4404 West Walnut, Suite 15
                                    Rogers, AR  72756

 

Secured Shopping Cart Information

Security is a top priority! All of your customers' private information (credit
card numbers, address, etc.) will be obtained through Interlink Solutions secure server using the SSL protocol, then encrypted before begin stored.  To view the valid SSL certificate for Interlink Solutions (ewebcart.com) issued by "Thawte" Authentic Sites click here!

Our shopping cart offers many  unique features for our customers.  You can go shopping today and not actually finish the online ordering process and the shopping cart  will save your order for up to 5 days!  Before your order is fully processed, you will see a complete summary of your order.  This confirmation screen will give you a chance to verify that your billing address, shipping address, credit card information and order are correct before finalizing the order. After you place your order, a receipt will be displayed that you can print.  You will receive a "thank you" message at the email address you entered along with a copy of your order.   When you place your next order, our shopping cart will recall your billing and shipping information so you do not have to re-enter it.

Shipping Information

Orders weighing over 2# will be insured and shipped by  UPS unless we are requested to ship by some other means.  Items weighing 2# or less will be shipped via USPS maill even though the shopping cart reads UPS Ground. There will be a shipping charge for Priority Mail on dolls (2# or more) Free shipping over $150 (effective 1/16/09) only applies to UPS not on clearance or heavy accessory like doll benches etc.. Orders ship the same or next business day from when order was received. During high volume seasonal periods orders will ship within 2 to 5 business days. Our goal is to ship out same or next day when at all possible.  All items are checked for damage or  defectiveness prior to shipping. Shipping costs are as follows:  New rates effective 1/16/09 thru 3/27/2009 was $150 for free shipping

Effective 3/28/2009
     0- $19.99    $6.99
    $20-40.99    $8.99
    $41-57.99    $9.99
    $58-99.99    $10.99
 Free Shipping over $100 for UPS shipments only in the lower 48 states. Exception over size boxes a $10 surcharge will be
added. (Example-35" Patti Play Pal): 
Clearance or heavy accessory like doll benches etc. items does not qualify for free shipping regardless of price.
These charges will not show on order confirmation invoice as webcart
can't add this and it will be added at the store.
 If it is necessary to ship dolls via USPS Priority there will be a surcharge on all items weighing over 2 lbs.. You will pay the actual USPS cost to ship. This includes Alaska, Puerto Rico and Hawaii shipments that we ship USPS. 

Shipping Outside the Continental United States Information-Including APO Boxes

If your order is being shipped outside of the continental United States, please be aware that shipping charges will be greater than those listed within the shopping cart.  We will charge you with the correct shipping cost based on USPS Air Rates.  International Orders will  be sent by the US Postal Service  and will be charged according to standard International Shipping rates.  A $5.00 processing fee applies for international and APO boxes plus the cost of actual USPS fees. Custom fees may apply check with your country's policy..


Pre-Order Information

You can "pre-order" an item that we have ordered but has not yet been released for delivery by the manufacturer.  We will fill pre-orders in the order they were received (first-come, first-serve basis).  To pre-order merchandise you will need to complete you order through our online ordering process as you normally would.  You will be contacted by email if we are unable to fill your pre-order due to overwhelming response or its unavailability from the manufacturer. We will notify you by email as well when the item is received and to be shipped so you will know to be looking for its' delivery. 

Special Order Information

It is our intention to have the product you want, when you want it!  However, there will be occasions when we will have to special order an item from a vendor based upon seasonal demands or if it is a slow moving item.  Just like other retailers, we are not able to carry a surplus of inventory as we have limited inventory space in which to store them! We appreciate your patience and understanding in these situations and we promise to do everything we can to insure you get the item you want as soon as we can! 


Cancellation of Orders

We reserve the right to charge up to $20 cancellation fees on orders that have
been packed and charged and ready for shipment.  Late cancellation on orders cause extra work and costs us money and a great deal of time involved.


Temporarily Out of Stock Information

We do not currently have our inventory status online.  Therefore, there is a chance that we could sell out of an item the same day you place an order for it.  If this happens, we will notify you promptly by phone or email of the estimated date of arrival of the merchandise and asked if you would like for us to fill your order upon its' arrival.  Your credit card will not be billed for any items that are not in stock at the time you place your order online.  


This is the Website of Doll & Gift Gallery, which is not an affiliated company of any of the products on this Website. Any representations made on the Website are those of Doll & Gift Gallery.